1333bet Privacy Policy

Welcome to the 1333bet platform. This Privacy Policy ("Policy") explains how 1333bet ("we", "our", "platform") collects, stores, processes, and protects your personal information. By using our services, you agree to the terms of this Policy.

Reading our Terms and Conditions alongside this Privacy Policy will give you a clear understanding of the full legal framework for using the platform. If any changes are made to this Policy, we will update this page and notify you where applicable.

1333bet collects various types of information when you create an account, use services, and carry out transactions. The categories are listed below:

1.1 Registration and Identity Information

When opening an account, your name, date of birth, mobile number, email address, and password are collected. This information is used to verify your identity and keep your account secure.

1.2 Identity Verification (KYC) Information

During the account verification process, a copy of your National Identity Card (NID), passport, or other government-issued ID may be requested. This information is used only for identity verification and to prevent financial fraud.

1.3 Financial Transaction Information

Deposits and withdrawals are processed through bKash, Nagad, Rocket, Upay, and bank transfers. The date, amount, and method of each transaction are recorded securely.

1.4 Technical and Usage Information

Technical information such as your device type, operating system, browser version, IP address, login duration, and which pages you visited on the platform is collected automatically.

1.5 Communication Information

When you contact us for support via live chat or email, a record of that conversation is kept. This helps improve service quality and resolve disputes.

1333bet uses the information collected for the following purposes:

• Creating, verifying, and managing accounts.
• Processing deposit and withdrawal transactions.
• Providing personalised game recommendations and bonus offers.
• Maintaining platform security and preventing fraud.
• Meeting legal obligations and keeping records of financial transactions.
• Providing customer support and resolving complaints.
• Improving platform performance and user experience.
• Monitoring user activity to ensure responsible gaming.

In line with our Responsible Gaming Policy, user behaviour is analysed to identify potentially problematic gaming patterns, and support measures are taken where necessary.

1333bet does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following situations:

3.1 Payment Processors

Information necessary to process transactions is shared with payment providers such as bKash, Nagad, Rocket, Upay, and banks. This information is used solely to process the specific transaction.

3.2 Technology and Service Providers

We work with trusted technology partners to operate the platform. Information is shared with these partners only under contractual confidentiality terms.

3.3 Legal Authorities

In the case of a court order, a lawful request from an investigative body, or a legal obligation, relevant information may be provided to the concerned authority. Such disclosure is always limited to the minimum information required.

3.4 Corporate Changes

If there is any change to 1333bet's corporate structure for any reason, user information may be transferred to the new operator. In such a case, the same level of data protection as under this Policy will be maintained.

The 1333bet platform uses cookies and similar tracking technologies. These technologies improve your browsing experience and save you from having to log in repeatedly.

4.1 Essential Cookies

These cookies are necessary for the core operation of the platform. They are used for session management, security verification, and maintaining login status. Disabling these cookies will prevent the platform from functioning correctly.

4.2 Functional Cookies

These cookies are used to remember your preferred language, theme settings, and other user preferences. They personalise your experience.

4.3 Analytics Cookies

Analytics cookies are used to collect information about which sections of the platform are used most and where technical issues occur. The data collected is anonymous and not linked to any personal identity.

You can change your cookie preferences at any time through your browser settings, though some services may become limited as a result.

1333bet follows industry-standard technologies and practices to protect your information. Our main security measures are described below:

• All data transfers are secured using SSL (Secure Socket Layer) encryption.
• Passwords are encrypted and stored using industry-standard hashing algorithms — no staff member can view a password directly.
• Sensitive personal and financial information is stored on secure servers, with firewalls active to prevent unauthorised access.
• Regular security audits are conducted, and any vulnerabilities identified are addressed promptly.
• Only authorised staff can access specific information required for their designated tasks.

5.1 Data Retention Period

Necessary information is kept for as long as your account remains active. Even after an account is closed, records of financial transactions and identity verification information are retained for a set period as required by legal obligations. Once that period has passed, the information is deleted securely.

1333bet strictly follows a 21+ age policy. All services on our platform are intended only for individuals aged 21 or older. We do not knowingly collect or store information from anyone under the age of 21.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be permanently deleted. The age verification process begins at the point of registration, and additional documents may be requested in cases of doubt.

As a 1333bet user, you have certain important rights regarding your own information:

7.1 Right to Access

You may contact us to find out what information we hold about you. After verifying your identity, details of the relevant information will be provided.

7.2 Right to Correction

If any information in your profile is incorrect, you may request that it be corrected. Basic details such as your mobile number or email can be updated directly from your account settings.

7.3 Right to Deletion

If you request that your account be closed and there are no legal obligations preventing it, we will delete your personal information. However, records of financial transactions may need to be retained for a set period for legal reasons.

7.4 Right to Object to Processing

To stop marketing communications or to object to a specific type of data processing, please contact our support team. You can also find answers to common questions on this in our FAQ section.

7.5 Right to Data Portability

In certain circumstances, you may request your information in a machine-readable format. This request will be processed after your identity has been verified.

The security of financial transactions is a top priority for 1333bet. Transactions via bKash, Nagad, Rocket, and Upay are completed through their own secure gateways.

• Card numbers or full bank account details are not stored on our servers.
• You never need to share your mobile banking PIN or bank password with us.
• All deposit and withdrawal transactions are completed through encrypted connections.
• Automated security alerts are triggered if an unusual transaction is detected.

If you notice any suspicious activity or have concerns about the security of your account, contact our 24-hour live chat support immediately.

1333bet reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a brief notification will be sent to your registered email or mobile.
• For major changes, you may be asked to consent to the new policy when you log in to the platform.

If you continue to use the platform after any changes, it will be considered that you have agreed to the updated policy. We therefore recommend visiting this page regularly.

For any questions, complaints, or information requests related to this Privacy Policy, please contact us:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English.
• Email: [email protected]

Our support team generally responds as quickly as possible after receiving a request. For information-related requests, identity verification may be required, which is essential for security.

To learn more about 1333bet, visit our About Us page, where the platform's goals, services, and values are set out in detail.