1333bet FAQ — Answers to All Your Questions
From withdrawals to account security, live dealer games to how to reach support — find detailed, straightforward answers to the most important questions for Bangladeshi players, all in one place on 1333bet's FAQ page.
For ages 21+
bKash · Nagad · Rocket · Upay
Bengali and English Support
SSL Encrypted
Table of Contents
Withdrawal
Withdrawal Questions
The minimum withdrawal amount at 1333bet is ৳1,000. Requests below this amount cannot be processed. The mobile banking number registered to your account at sign-up must be used for withdrawals. Submitting the correct amount helps the process complete faster.
Withdrawal requests from 1333bet to bKash, Nagad, Rocket or Upay are generally completed within 5 to 30 minutes. Bank transfers may take a little longer due to the bank's own processing times. In most cases, funds reach a mobile wallet quickly.
If more than 30 minutes have passed since you submitted a withdrawal request, first check the transaction history in your 1333bet account. If the status shows "Pending", wait a little longer. If the issue persists, contact the support team via live chat with your request number and amount — they will resolve it promptly.
No. Under 1333bet's rules, withdrawals are sent only to the mobile banking account or bank account registered in your own name at sign-up. Sending funds to a number not in your name is not possible. This is essential for the security and integrity of your account.
For 1333bet's welcome bonus (150% bonus, up to ৳8,000), the bonus amount must be wagered 25 times. For example: a ৳1,000 deposit earns a ৳1,500 bonus, giving a total balance of ৳2,500, and the wager requirement is ৳1,500 × 25 = ৳37,500. Bonus winnings can be withdrawn only after the wagering requirement is met. Full details are available on the Terms and Conditions page.
Security
Security and Privacy
Fraudsters often create fake sites using the 1333bet name. To identify the real site, check the address in the URL bar carefully — small spelling changes (such as "1333bett" or "l333bet") are a sign of a fake site. Always type the correct address directly into your browser; do not click links from unknown SMS messages or social media.
Yes. 1333bet uses SSL encryption technology, which keeps your personal information and payment data fully encrypted during transfer. Your information is not shared with third parties. Full details on how data is stored and used are available on the site's Privacy Policy page.
A strong password should be at least 8 characters long and include a mix of uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or simple passwords like "123456". Use a password for your 1333bet account that you do not use on any other site.
Absolutely not. The 1333bet support team will never ask for an OTP, password or bKash / Nagad / Rocket PIN. If anyone asks for this information — by phone, chat or SMS — it is an attempt at fraud. End that conversation immediately and report it to real 1333bet support.
Live Games
Live Dealer Games
In live dealer games, a real dealer runs the game from a studio using real cards or a roulette wheel. You watch directly through high-definition video streaming. 1333bet offers games from several live studios including Evolution, Pragmatic Play Live and Ezugi. The Playtech Live Casino section also has a range of table games.
Baccarat is a straightforward card game for beginners. You place a bet on one of three options — Player, Banker or Tie. The hand closest to 9 points wins. At 1333bet's live Baccarat tables, you can review the road map on screen to analyse results from previous rounds before placing a bet.
Yes. Teen Patti is a three-card game where the player with the highest hand wins. In Andar Bahar, one card is revealed and you bet on whether a matching card will appear on the left (Andar) or right (Bahar) side. Both games are available in live dealer format in the 1333bet Casino section.
Yes, the 1333bet live casino works well on both Android and iOS mobile devices. A smooth live stream is available directly in the mobile browser. Use a 4G or Wi-Fi connection for the best experience. The 1333bet app is also available for Android and iOS and can be obtained through official channels.
In Roulette, a ball is spun around a rotating wheel. You can bet on a specific number, colour (red/black), odd/even or groups of numbers. The number where the ball lands is the winning number. Betting on a single number pays more; betting on colour gives a higher chance of winning. Both European and Live Roulette are available at 1333bet.
Support
Support Questions
Yes, the 1333bet support team is active 7 days a week, 24 hours a day. Help is available at night, on public holidays and during festivals. Live chat usually gets the fastest response, but you can also contact support by email.
To help support assist you quickly, have the following ready: your 1333bet username or registered mobile number, a brief description of the issue, the relevant transaction ID or date, and a screenshot if applicable. Providing accurate information helps resolve issues faster.
1333bet has two main support channels: live chat and email. Live chat is accessible directly from any page on the site and is ideal for urgent issues. Email support is suitable for less urgent matters, complaints or detailed questions.
The 1333bet support team can assist in both Bengali and English. Bangladeshi players who ask in Bengali will receive replies in Bengali. English is also available. Language is not a barrier.
Account
Member Account
No. Only one 1333bet account is allowed per person. If one person holds multiple accounts, those accounts may be closed and balances may be frozen. All benefits are available through a single account. Account restrictions are detailed in the Terms and Conditions.
To log in from a new device, go directly to the 1333bet login page, enter your username and password. For security reasons, OTP verification may be required the first time you log in from a new device. OTPs are sent only by 1333bet's own system — do not give one to any third party who asks.
To become a member of 1333bet you must be at least 21 years old. Registration requires an active mobile number, an email address and a strong password. Provide accurate information, as it will be checked during verification or at the time of withdrawal.
If you need to change personal information, contact 1333bet via live chat or email support. Identity verification is carried out before any information is changed, for security reasons. Changing a mobile number is handled with extra care because it is linked to payments.
If you forget your password, click the "Forgot Password?" option on the 1333bet login page. Enter the email address or mobile number used at registration to receive a reset link or OTP. If this method does not work, contact the support team — they will verify your identity and help you reset your password.
Still have questions? We're here
If you cannot find the answer to your question on this FAQ page, contact the 1333bet support team directly. Help is available in Bengali and English, 7 days a week, 24 hours a day.
Live Chat — directly from the site
Email Support
Read the Responsible Gaming Guidelines to learn how to keep your play in check. All services are for ages 21+.